okfan Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how okfan ("okfan", "we", "us", "our") — the operator of the online gaming platform available at https://okfan.net — collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player", "User") who access, register on, or otherwise interact with the okfan platform and its associated services.

This Policy applies to all personal data collected through the okfan website, mobile web interface, customer support channels, and any other digital touchpoints operated by okfan. It should be read together with our Terms & Conditions, which govern your use of the platform.

okfan is committed to protecting the privacy and personal data of all Filipino players in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"). We take our obligations as a personal information controller seriously and handle your data with care, transparency, and respect.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, okfan acts as the Personal Information Controller ("PIC") in respect of the personal data it collects from registered players and site visitors. As PIC, okfan determines the purposes and means by which your personal data is processed.

Where okfan engages third-party service providers to process personal data on its behalf — such as payment processors, game software suppliers, and analytics vendors — those parties act as Personal Information Processors ("PIP") and are contractually bound to process your data only on okfan's instructions and in compliance with the DPA.

3 Personal Data We Collect

okfan collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity & Contact Information

• Full legal name as it appears on a government-issued ID;
• Date of birth (to verify that you are 21 years of age or older);
• Residential address in the Philippines (barangay, city/municipality, province);
• Valid email address;
• Mobile number registered in your name (Philippine network).

3.2 Identity Verification (KYC) Documents

• Copies of government-issued identification such as Philippine National ID, Passport, or Driver's License;
• Proof of address documents such as utility bills, bank statements, or barangay certificates;
• Payment method verification records such as GCash or Maya wallet screenshots.

3.3 Account & Transaction Data

• okfan account username and encrypted password credential;
• Account registration date and history of login activity;
• Deposit and withdrawal transaction records including amounts in PHP, timestamps, and payment method references;
• Wagering history, game activity logs, and bonus redemption records;
• Responsible gaming settings such as deposit limits, session limits, and self-exclusion records.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser information;
• Pages visited, features accessed, session duration, and clickstream data;
• Cookie identifiers and similar tracking technology data (see Section 9).

3.5 Communications Data

• Records of correspondence with okfan customer support via email, live chat, or other support channels;
• Feedback, complaints, and survey responses you submit to okfan;
• Marketing preferences and communication consent records.

4 How We Collect Your Data

okfan collects personal data through the following means:

5 How We Use Your Personal Data

okfan processes your personal data for the following purposes:

5.1 Account Management & Service Delivery

To create and maintain your okfan account, authenticate your identity at login, process deposits and withdrawals in PHP, deliver game services, calculate and credit winnings, and manage bonus entitlements — all of which are necessary to perform the contract between you and okfan.

5.2 Identity Verification & KYC Compliance

To verify that you meet the age requirement of 21 years or older as required under Philippine gaming regulations, confirm your identity and residential address, and comply with Know Your Customer obligations applicable to online gaming operators in the Philippines.

5.3 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, multi-accounting, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns.

5.4 Regulatory & Legal Compliance

To comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, PAGCOR licensing conditions, and any lawful direction from a competent government authority or court.

5.5 Responsible Gaming

To administer responsible gaming tools including deposit limits, loss limits, session controls, cooling-off periods, and self-exclusion requests. okfan may also use account activity data to identify players who may be at risk of gambling-related harm and proactively reach out with information and support resources.

5.6 Customer Support

To respond to your queries, complaints, and support requests; maintain records of communications for quality assurance and dispute resolution; and improve the overall quality of our customer support services.

5.7 Marketing Communications (with consent)

Where you have given your explicit consent, to send you promotional offers, bonus notifications, game updates, and other marketing communications via email or SMS. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or contacting our support team.

5.8 Platform Improvement & Analytics

To analyse usage patterns, monitor platform performance, conduct A/B testing, and improve the functionality, design, and content of the okfan platform. Analytics are carried out on aggregated or pseudonymised data wherever possible.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, okfan processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations to you under the okfan Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing necessary to comply with Philippine law, including AML reporting obligations, KYC requirements, and responses to lawful regulatory or court orders;
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and analytics — where these interests are not overridden by your data privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent that may be withdrawn at any time.

7 Data Sharing & Disclosure

okfan does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following circumstances:

7.1 Service Providers & Processors

okfan engages trusted third-party service providers who process personal data strictly on our instructions and under contractual data processing agreements. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), game software suppliers, cloud hosting providers, customer support platforms, and fraud detection services.

7.2 Regulatory & Law Enforcement Authorities

okfan may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine authority where required by law, regulation, or valid legal process. Where legally permitted, okfan will notify affected players of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of okfan's assets, personal data held by okfan may be transferred to the successor entity. Players will be notified of any such transfer and provided the opportunity to exercise their data privacy rights prior to the transfer taking effect.

7.4 With Your Consent

okfan may share your personal data with third parties in circumstances other than those described above where you have provided your prior explicit consent to such sharing.

8 Data Retention

okfan retains your personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with applicable legal and regulatory retention obligations. Specific retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

9 Cookies & Tracking Technologies

The okfan platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and gather analytics data. Cookies are small text files stored on your device when you visit the platform.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations to provide a personalised experience.
• Analytics cookies: Collect aggregated information about how players use the platform to help us improve performance and content. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only set with your explicit consent.

9.2 Managing Your Cookie Preferences

You may manage your non-essential cookie preferences at any time through the cookie settings panel accessible on the okfan platform. You may also control cookies through your browser settings; however, disabling strictly necessary cookies may impair the functionality of the platform. Note that withdrawing cookie consent does not affect the lawfulness of processing carried out prior to withdrawal.

10 Security Measures

okfan takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the okfan platform;
• Encryption of passwords and sensitive data fields at rest using industry-standard cryptographic algorithms;
• Multi-factor authentication options for player account access;
• Role-based access controls limiting okfan staff access to personal data on a need-to-know basis;
• Regular security vulnerability assessments and penetration testing of the platform infrastructure;
• Automated fraud monitoring systems that flag unusual account or transaction activity in real time;
• Contractual security obligations imposed on all third-party processors handling okfan player data.

11 Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by okfan:

• Right to be informed: The right to know what personal data okfan collects about you, the purposes for which it is processed, and how it is used — as set out in this Policy;
• Right to access: The right to request a copy of the personal data okfan holds about you and information about how it is processed;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held about you;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or processing based on legitimate interests;
• Right to data portability: The right to receive a copy of personal data you have provided to okfan in a structured, commonly used, machine-readable format;
• Right to withdraw consent: The right to withdraw consent to any processing based on consent at any time, without affecting the lawfulness of processing prior to withdrawal;
• Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data, in accordance with the DPA.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 15. okfan will respond to all valid rights requests within thirty (30) calendar days of receipt. We may need to verify your identity before processing a request.

12 Children's Privacy

The okfan platform is strictly intended for individuals who are twenty-one (21) years of age or older, as required by Philippine gaming regulations. okfan does not knowingly collect personal data from individuals below the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the okfan platform, please notify us immediately using the contact details in Section 15.

13 Third-Party Links

The okfan platform may contain links to third-party websites, such as payment provider portals or regulatory body websites. This Privacy Policy applies solely to data collected by okfan and does not extend to the data practices of any third-party websites you access through links on our platform. okfan is not responsible for the privacy practices or content of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

14 Updates to This Privacy Policy

okfan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, okfan will notify registered players via email or a prominent notice on the platform at least seven (7) days before the amended Policy takes effect.

The effective date at the top of this Policy will be updated to reflect the date the revised Policy takes effect. Your continued use of the okfan platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Policy periodically to stay informed about how okfan protects your personal data.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by okfan, please contact our Data Protection Officer:

If you are not satisfied with okfan's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the official NPC website at privacy.gov.ph.